Refund policy

This is a translation; if there are differences, the Spanish version prevails. Español

Version 1, in effect since 7/10/2026.

What can be refunded

• A QR pack is refunded in full if you ask within 14 days of purchase and none of its QR has been used yet.
• A partly used pack isn't refunded, unless a fault in Redeemit kept you from using it. The service provider reviews this and answers you with its reasons.
• The Free plan isn't charged: there's nothing to refund.

How to ask

Write to hola@redeemit.app with the purchase number shown on the Paddle receipt. You can also request it from the link on that same receipt.

Who charges and how the money comes back

Payment and refunds are processed by Paddle, the merchant of record for Redeemit. The money goes back to the same payment method you used. How long it takes to show up depends on your payment method and on Paddle.

What happens to your event

• When Paddle reports the refund, the pack is deducted from the event's QR balance.
• If part of the pack had already been used, that part stays pending payment on your account.
• An event in progress is never cut off because of a refund.

Who provides the service

to be confirmed, to be confirmed.