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Someone says they didn't get their item

Station managers and organizers

  1. Look up the voucher by its code or scan it: you see its whole history (who, where and when).
  2. If it says handed out, show the person the time and the station. If there's a redemption photo, the organizer can see it.
  3. If an offline phone hasn't uploaded its data yet, the screen says “not known yet”: ask them to connect it.
  4. Open the claim and answer: already handed out, handing it over now, or not accepted.