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The scanner says red or “sold out”

Station managers

  1. Read the reason on the screen: already handed out, from another station, voided, expired or fake.
  2. “Already handed out”: check the time and station it shows. Don't hand over again; if the person disputes it, open a claim.
  3. “From another station”: tell the person where to pick it up.
  4. “Sold out”: there's none of that product left at your station. Tell the organizer so they bring more and load it.
  5. Fake or altered: don't hand over, and tell the organizer.

Never hand over on red “to keep the line moving”: it gets logged and won't add up at the end.