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The scanner says red or “sold out”
Station managers
- Read the reason on the screen: already handed out, from another station, voided, expired or fake.
- “Already handed out”: check the time and station it shows. Don't hand over again; if the person disputes it, open a claim.
- “From another station”: tell the person where to pick it up.
- “Sold out”: there's none of that product left at your station. Tell the organizer so they bring more and load it.
- Fake or altered: don't hand over, and tell the organizer.
Never hand over on red “to keep the line moving”: it gets logged and won't add up at the end.